ITIL Foundation Exam – Q11

Which stage of the Continual Service Improvement (CSI) model is BEST described by the phrase
‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision’?

A. Where are we now?
B. Where do we want to be?
C. How do we get there?
D. Did we get there?

B. Where do we want to be?