ITIL Foundation Exam – Q61

Which of the following processes are performed by the service desk?
– 1. Capacity management
– 2. Request fulfillment
– 3. Demand management
– 4. Incident management

A. All of the above
B. 3 and 4 only
C. 2 and 4 only
D. 2 only

C. 2 and 4 only