PMP Exam Set E – Q70

A first-time project manager is advised by an experienced project manager that he needs to plan for cost of quality. The first-time project manager is not sure of what costs are included in the cost of quality. What would your advise be?

A. Cost of quality only includes cost of nonconformance
B. Cost of quality includes cost of conformance and cost of nonconformance
C. Cost of quality only includes prevention costs and internal failure costs.
D. Cost of quality only includes cost of conformance

B. Cost of quality includes cost of conformance and cost of nonconformance