You are managing a project to manufacture widgets for a customer. The customer has come to the factory to examine the product, and determines that while the product itself meets its requirements, the manner in which about half the widgets have been packaged does not meet requirements and is insisting they be repackaged. This re-work will require considerable time, resources, and cost to complete. The investigation into how and why the packaging was problematic, revealed that no process was developed to govern how the widget was to be placed in the packaging. The result is that the assembly line workers developed their own processes for packaging. What do you do?
A. Notify the project stakeholders immediately and accept responsibility for the failure to develop and implement a packaging process.
B. Pursue formal disciplinary action against the assembly line manager and the quality manager.
C. Contact the legal department.
D. Crash the project.