PMP Exam Set G – Q54

Your most recent quality control chart shows that all data points measured fall within the control range. However, there is a group of 8 consecutive data points sitting above the mean. What do you do?

A. Do nothing. The control processes are working as designed.
B. Change the standard deviation by +/- 1.
C. Tell the stakeholders there is a possible quality control issue and you are investigating the cause.
D. Use project contingency funds to pay for the rework of these items.

C. Tell the stakeholders there is a possible quality control issue and you are investigating the cause.